Frequently Asked Questions

Frequently Asked Questions

1. What products does Bayard Candle Company offer?

We offer a diverse range of candles, including:

  • Scented Soy Candles: From soothing lavender to invigorating citrus.
  • Scented Soy Wax Melts: Perfect for ambiance without the risks of open flames.
  • Body Care: Artisan Soap, luxury body scrubs, and lotion bars.
  • Handcrafted Jewelry: Wood laser engraved earrings.
  • Handcrafted Stickers: Ideal for expressing your quirky side.

2. Are your candles eco-friendly?

Yes, we are committed to sustainability. Many of our candles are made from soy wax, which is renewable and biodegradable. We also use natural cotton wicks and eco-friendly packaging materials whenever possible. We partner with other companies that have the same goal. 

3. How do I care for my candles to ensure the best performance?

To get the most out of your candles, follow these tips:

  • Trim the Wick: Keep the wick trimmed to ¼ inch before each use to prevent soot and ensure an even burn.
  • Burning: Allow the wax to melt evenly across the surface during each burn to avoid tunneling. Do not burn for more than 4 hours at a time. Allow the candle to solidify completely before relighting. 
  • Avoid Drafts: Burn your candles in a draft-free area to ensure a steady, clean burn.
  • Extinguishing: Use a candle snuffer to extinguish the flame to avoid smoke and dripping wax.

4. How long do your candles typically burn?

Burn times vary depending on the type and size of the candle. Generally, our 8oz jar candles can last up to 70 hours or more. Our 16oz candles can last up to 125 hours.

5. Can I customize or order candles in bulk?

Yes! We offer customization options for labels and fragrances for special occasions or corporate gifts. For bulk orders, please contact us directly at bayardcandleco@gmail.com to discuss your needs.

6. Are your candles safe to use?

Absolutely. We prioritize safety in all our products. Our candles are tested to ensure they meet safety standards. However, it’s important to follow proper candle care guidelines to ensure safe usage.

7. What should I do if I have a problem with my order?

If you encounter any issues with your order, please contact our customer service team at bayardcandleco@gmail.com or use our contact page. We’re here to help and will work to resolve any problems promptly.

8. Where can I buy Bayard Candle Company products?

Our candles are available for purchase here on our website or at select retail locations. We offer "porch pickup" for those who want to save on shipping. This option must be selected at the time you checkout. The location will be provided upon purchase. 

9. Do you offer gift wrapping?

Yes, we offer gift-wrapping options for a small additional fee. You can send us a message for this option during checkout on our website. Do understand that the wrapping will be at our discretion. 

10. How can I stay updated on new products and promotions?

Sign up for our newsletter at the bottom of our website to receive updates on new product launches, special promotions, and more. You can also follow us on social media for the latest news and inspiration.

11. Can I return or exchange a candle?

We want you to be completely satisfied with your purchase. If you need to return or exchange a candle, please review our Return Policy for detailed instructions. Returns and exchanges are accepted within 30 days of purchase, provided the candle is unused and in its original packaging.

12. How can I contact Bayard Candle Company?

You can reach us through:

We’re here to help and look forward to hearing from you!